Integration Connection Problems

If the test fails when setting up an integration, the API key is almost always the problem.

1. Make sure you copied the full key — no extra spaces before or after 2. Check that the key hasn't expired (some services rotate keys for security) 3. Try generating a fresh key from the other service 4. Verify your account on the other service is still active

If the test times out instead of failing, try again — temporary network delays can cause this.

Monday.com: Log in > click your profile picture > Admin > API section > copy your personal API token.

Slack: You need a webhook URL, not an API key. Go to api.slack.com/apps > create or select your app > Incoming Webhooks > copy the webhook URL.

Google Chat: Create a webhook in your Google Chat space: Space settings > Integrations > Webhooks > copy the URL.

Custom Webhooks: Your endpoint must be publicly accessible and return a 200 status code. Test it with a service like webhook.site first.

If connected but data isn't appearing in the other service:

Check the toggle. Go to Settings > Integrations and make sure the integration is turned on. A saved API key doesn't mean it's active.

Only new data syncs. Leads created before you set up the integration won't be sent. Only new activity going forward.

Missing fields are normal. If a lead hasn't provided their email yet, that field will be blank in the synced data. It's not a bug — the information just hasn't been collected.

"Invalid API key" — Key doesn't match. Re-copy it or generate a new one.

"Permission denied" — Your key doesn't have the right access level. In the other service, check that your token has the permissions SalesPartner needs.

"Rate limit exceeded" — Too many requests too quickly. Resolves itself in a few minutes.

"Authentication failed" — Credentials are no longer valid. Generate a new key and update your settings.